You can find more information about the Analytics module in the dedicated article.
1. Introduction to the Exceeded SLE Heat Map
The Exceeded SLE Heat Map is a representation of how often and by how much SLEs are exceeded in a given workflow.
If you have to know which area needs the most attention, the heat map shows you that in a visual way, which is easy to assimilate.
The Exceeded SLE Heat Map shows you which SLEs get exceeded most often and by how much. The red color always stands for higher time values.
- On the "x" axis there are two different values:
- SLE exceeded time - the amount of exceeded time that has been accumulated
- SLEs not met count - the number of times each SLE (on the y-axis) has been exceeded
- On the "y" axis, you have the different SLEs you have available on the board.
If the card is still located in the position where the exceeded SLE is configured, it will not be displayed on the chart until it has left this position.
The Exceeded SLEs Heat Map is calculated according to an SLE's work days/hours configuration as opposed to a calendar day or week.
Let's look at an example. If we have an SLE configured on the Requested column where cards should not spend more than 1 hour, and this SLE is applicable only for a working week from Monday to Friday with working hours from 9 am to 6 pm. If a card gets created at 6:30 pm on Friday, the SLE would not be exceeded until 10 am on Monday (if the card is still there), and would therefore not be visualized on the chart as an item that exceeded this particular SLE.
Use the configuration menu on the left side of your screen to filter your data. You need to select at least one workflow (click on “OR” to add more workflows) and one of the following fields: Created at, Start Date, End Date. You can apply other optional filters as well.
In addition, you can enable two more options:
- Ignore the cycle time configuration for the selected workflow(s) — if enabled, the system will disregard the cycle time settings.
- Ignore the block time in the queue columns — if enabled, the system will not account for the time cards were blocked in queue columns.
2. Additional Controls for This Chart
You can use the controls to change the "Exceeded SLE Heat Map" view as well as to apply additional filters.
- Calculate SLE Metrics by - this setting allows you to toggle between showing the Total time spent in each workflow stage or displaying the Average Exceeded Time for work items displayed on the chart. In addition, you can use the 50, 70, 85, and 95 percentile options for further aggregation.
- Color Palette - the heat map uses a warm-to-cool color spectrum to show you which parts of your workflow need more attention.
- Time Units - choose the time unit used on the Heat Map - Minute, Hour, Work Day, and Week. The time units are calculated according to the SLEs' working hours and working days configuration.
- Item Filter - allows you to further refine the data that you want to be displayed on the Heat Map.
- SLEs - select/deselect the SLEs that you want/do not want to be visualized on the "y" axis.