1. Overview of the time metrics in Businessmap
There are various metrics that teams use to measure the performance and efficiency of their process.
The time metrics, which are at the core of this article, provide valuable insights into your teams' operations and performance. Businessmap collects historical data for your workflow automatically.
These are the time metrics that you can collect and analyze in the system:
- Cycle time and Lead time metrics help teams estimate how long it takes for work items to be completed.
Lead time* begins when a new task first enters a column that belongs to the Requested or In Progress sections in a workflow and ends when it is finally moved out of the In Progress section (usually when it is moved to Done).
* Lead time accumulation is not configurable.
Cycle time accumulation depends on your workflow's configuration and is accumulated only in columns that belong to that configuration.
- Logged time indicates the pure time spent on a certain task. Users log time manually against each task or subtask.
- Blocked time shows how long a card has been blocked, respectively how much time it takes for a blocker to get resolved.
2. What is Cycle Time, and how to configure it?
To configure your Cycle time, open the board edit mode via the “Edit Workflows” icon.
Both the INITIATIVES WORKFLOW and the CARDS/TEAMS WORKFLOW may have separate cycle time configurations (img.1).
Note: In case your Board consists of multiple Team Workflows, each workflow may have a separate cycle time setup too.
Click the CONFIGURE CYCLE TIME link to the right side of each workflow to open the configuration panel.
This panel visualizes all columns in the respective board. Checkmark the columns that you want to be accounted for.
Note: At least one column needs to be selected when configuring the cycle time metric, otherwise time will be accrued for all columns.
Where is Cycle time visible?
Businessmap automatically collects the cycle time of every card that passes through your board.
Тhe accumulated cycle time for a card gets displayed on the bottom right corner of each card in your workflow. The number that you see will always be measured in days.
Note: To make cycle time visible on cards, make sure that you have checkmarked "Show Cycle Time" in the Card settings of the respective board.
How does Businessmap track the cycle time of deleted columns?
Very often the workflow changes as columns are added or deleted and this impacts the cycle time of the cards that go through affected stages.
To avoid losing the cycle time data associated with the column you delete, select where you want to move it to. Choosing any of the available columns, for example, "In progress" might lead to further confusion, because the cycle time data from the two columns will be summed up.
However, if you select "Discard the data", the card cycle time for the deleted column will be stored in a separate section under the Metrics tab of the card.
The new section named "Deleted columns" stores and displays the cycle time of the cards that have been in the column, which no longer exists on the board.
How is the Cycle time metric measured and tracked?
Using the Businessmap Analytics modules, Project Managers and their teams can analyze the cards' Cycle time and figure out why things are taking longer than expected. Cycle time is a good indicator of any process deviations.
Here is the list of charts that provide insight into the Cycle time metric:
- The Cumulative Workflow chart
- The Cycle Time Scatterplot
- The Cycle time Histogram
- The Aging Work in progress
- The Heat Map chart
Important: For more information, please check the dedicated articles on our resource page.
3. What is Lead Time?
Lead time is the total amount of time from confirmed customer order until delivery.
Businessmap automatically records the time each card has spent between process initiation and completion. You can check the Lead time per card using the Metrics tab of the respective card.
Open the tab and click the arrows to expand the generic Kanban stages view (Backlog, Requested, In Progress, Done) in order to see how much time was spent in every column.
Cycle time and Lead Time are important factors for customer satisfaction as well as a good indicator of team performance. Teams measure those metrics using the analytics modules embedded in Businessmap.
4. What is Logged Time?
Log time shows how much pure time has been spent on a given task. Users log time manually.
Logging working hours on a card is easy and every user can do it on a card or subtask level.
There are several ways to log time against a task.
The logged time is stored in the Metrics tab of the corresponding card.
The Worklog report tool in Businessmap generates reports and displays a summary of logged hours for a user, a group of users, or a workitem for a given period of time. To learn more about the Worklog reports, please check the dedicated article.
All regular users can check how much time was logged on every task via the My Queue and Worklog feature (check p. 5). They can choose to see how much time has been accumulated for: today, yesterday, this week, last week, this month, last month.
5. What is Blocked time?
The block time shows how long a card has been blocked, respectively how much time it takes for a blocker to get resolved. There are several ways to block a card and thus indicate a problem/blocker.
All blocked cards accumulate block time. The block time per card is stored in the respective Metric tab.
"Blocked time" in Analytics:
You can measure the blocked time metric using the embedded analytics modules. The Block Resolution time provides a convenient overview of all blocked cards and shows how many times a task has been blocked, for how long and what the reason for the blocker was.
The blocked time metric helps you identify which blocker types are most critical. For more information, please check the dedicated article.