List of Support Packages in Businessmap
| Package / Plan | Standard | Business | Enterprise |
| Technical Support | Standard SLA | Business SLA | Enterprise SLA |
| Hotline for Critical Issues | no | yes | yes |
| Customer Success Manager | no | yes | yes |
| Consolidated Billing | no | no | yes |
| Integration & Implementation Services | no | initial setup + support (up to 16 hours/year) | initial setup + support (up to 40 hours/year) |
| Sandbox Environment | no | no | yes |
| Custom Reports | no | 1 | up to 4 |
| Restore lost/broken data, caused by user errors | no | 1 event | up to 2 events |
| Compliance assistance and custom provisioning | no | no | yes |
| Price | Free | $300/mo or $3,000/yr | $900/mo or $6,000/yr |
Technical Support
Email / web meetings support provided by Businessmap. Submitting the support request is available through the contact support forms on the website or inside the product.
Hotline for Critical Issues
Clients that purchase the Business or Enterprise support plans gain access to a hotline that they can call in case of emergency.
Customer Success Manager
A Businessmap representative will be available to address your queries and serve as a single point of contact. In case the account manager is dedicated for your account, you will always speak to the same person.
Consolidated Billing
Multiple Businessmap accounts can be billed as one, ensuring you get greater volume discounts even if not all users are members of the same account. The other way is also valid, one large enterprise account with multiple invoices for different locations or cost centers.
Integration & Implementation Services
Get help from product experts to implement any integration.
Sandbox Environment
A separate account that resembles your production account where you can test integrations, new features, various configurations, etc.
Custom Reports
Reports that are not available in the application but required by the business (e.g. boards where the last activity was more than 3 months ago).
Restore lost/broken data, caused by user errors
Should you or another user make an error that results in data loss, we can restore the account to a previous state. Please note that this will result in loss of all changes made after the restore point.
Compliance Assistance and Custom Provisioning
This includes dedicated time from our team to help you understand and align our security policies with yours for compliance purposes. Additionally, it encompasses tailored provisions related to the purchase process, SLAs, metrics, policies, and more.
Service Levels
Incident Priorities
| Priority Level | Description |
| 1. High | An issue or incident that is having an immediate and critical impact to client's ability to run its business. |
| 2. Medium | An issue or incident that is disrupting to client's ability to run its business and/or is impacting or disrupting a number of users but is not having an immediate or critical impact. |
| 3. Low | An issue or incident that is impacting or disrupting a single or small group of users. |
| 4. Cosmetic | A minor cosmetic issue. |
Response/Resolution Times
Note: The response / workaround / resolution times listed below represent the worst-case scenario. In reality, these times will be much shorter.
Enterprise Package (addressed with priority over business or standard packages)
| Type of Incident | Response Time | Workaround Time | Resolution Time |
| High | Immediate response via hotline | 1 business day | 30 business days |
| Medium | 1 business day | 3 business days | 60 business days |
| Low | 3 business days | - | - |
| Cosmetic | 3 business days | - | - |
Business Package (addressed with priority over the standard packages)
| Type of Incident | Response Time | Workaround Time | Resolution Time |
| High | Immediate response via hotline | 2 business days | 30 business days |
| Medium | 3 business day | 5 business days | 60 business days |
| Low | 5 business days | - | - |
| Cosmetic | 5 business days | - | - |
Standard Package
| Type of Incident | Response Time | Workaround Time | Resolution Time |
| High | 2 business days | 5 business days | 60 business days |
| Medium | 3 business day | 10 business days | 90 business days |
| Low | 5 business days | - | - |
| Cosmetic | 5 business days | - | - |