Certain limits are applied to ensure the product and our APIs are running as smoothly and efficiently as possible. Otherwise, users and clients will experience spikes of slow performance, especially in multi-tenant data centers.
Rate limiting is also an essential component of Internet security for preventing DoS attacks. It helps make the API integrations scalable and keeps our clients' accounts safe in case of errors, loops, or faulty custom integrations.
Different clients have different business needs that could be related to multiple sophisticated and custom reports extracting many records of data or setting up complex real-time integrations. As there are multiple Businessmap accounts sharing the same hardware resources, we provide the following options for your business needs to choose as part of your subscription plan:
| Standard | Large |
*Extra Large |
**Custom |
|
| API V2 Rate Limits (per minute/hour) | 30m/600h | 60m/900h | 100m/1200h | N/A |
| Import Cards via Excel (per import) | 100 | 200 | 300 | 500 |
| Export Cards via Excel (per export) | 1000 | 2000 | 3000 | 5 000 |
| Search Results (cards) | 1000 | 2000 | 3000 | 5 000 |
| Power BI data set (records) | 1000 | 2000 | 3000 | 5 000 |
| Business Rules Executions (daily) | 2000 | 4000 | 8000 | 10 000 |
Here are some best practice recommendations which limits type is best suited for your account.
| Recommended for | |
| Standard | Light usage and simple integrations. Suitable for basic dashboards, limited automations, or small teams with low API call frequency. |
| Large | Medium to high API usage. Ideal for organizations with multiple integrations, BI dashboards, or frequent data syncs, automations and exports of data. |
| *Extra Large | Heavy or enterprise-level API and Data usage. For advanced analytics, complex data pipelines, and constant two-way synchronization across systems. |
| **Custom | For high-scale environments or clients needing dedicated infrastructure, extended rate limits, or specialized integration performance. |
* All clients running on their own dedicated cloud instance are automatically entitled with Extra Large plan.
** Custom plan can be applied only to clients with thousands of users and running on their own dedicated cloud instance, as they have no impact on other clients. The limits are flexible and aligned with their own performance, security, and scalability needs. This plan can be requested by an Account owner only.
IMPORTANT: Once a new option is selected, some configuration changes might take up to 24 hours to get applied!